To become a member of our telemedicine service, there are a few requirements that must be met. For individual plans, the patient must be over 18 years old and the name on the credit card must match the name on the account. For minors under 18 years old, they must be a dependent of a guardian or parent who is also a member of our service. The guardian/parent must provide proof of their relationship to the dependent and all family members must reside in the same household. It's important to note that our memberships are non-transferable and visits do not accrue. Any unused monthly payments are non-refundable. If a paid visit is cancelled within 24 hours of the appointment confirmation, we can issue a refund. However, paid visits are otherwise non-refundable.